FREE DELIVERY AUSTRALIA WIDE

Frequently Asked Questions

Placing an order

Is it safe to shop with you?

Yes, it is extremely safe.  When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 256 bit encryption technology and processed directly through a secure  payment gateway.  Your credit card details are never stored on our site.  If you are still unsure about sending your credit card details over the internet then we suggest you use one of our alternative payment methods, like PayPal.

What payment options can I use?

We accept the following credit cards:

  • Credit cards ( Visa, Mastercard)
  • PayPal
  • Afterpay

We do not accept Pre-Paid Credit Cards.

I have a promotional code; how do I use it?

When you are ready to checkout, simply add the promotional code into the box in your shopping bag. If the code is valid, the relevant discount will be applied to your order.

What if my promotional code isn’t working?

If for some reason your promotional code isn’t working on the website, then be sure to check if the product meets the terms & conditions listed on the offer. This may include:

  • Minimum spend amount
  • Expiry date
  • Product exclusions

How can I check the status of my order?

If you are registered at Converse.com.au, you can obtain updates on your order by logging in to your account here. You can also check the status here: simply visit the ORDERS / RETURNS page. If you’re having trouble, call our customer service team on (03) 8878 3020 during normal business hours, Monday to Friday.

I’ve just placed an order; can I change it?

We pack and process our orders as quick as possible, so if your order hasn’t been shipped and you need to amend either the item or the address, feel free to CONTACT US as soon as possible. When your order arrives you may notice that you have the original details on the invoice but don’t worry, your amended order will be there.

Can I cancel my order once it’s placed?

If for any reason you need to cancel your order, please CONTACT US as soon as possible and we’ll try and accommodate your request. If the item has already been dispatched, you can easily return your order within 30 days.


How do I track my order?

Once your order has been dispatched you’ll receive an email confirmation from StarTrack with your StarTrack tracking number. You can then track your order on STARTRACK.COM.AU. Please note, the tracking will not start straight away – please allow a few hours to process.

You can track your shipment at STARTRACK.COM.AU.

I am shopping in $NZD mode, will I be charged in $NZD?

No, we only charge in $AUD regardless of which currency mode you are in.  If you are shopping in $NZD mode, you will be able to see the AUD charge on the product page (just below the main price).  You will also see this when viewing your cart and in the checkout.

I am shopping from New Zealand, can I send my items to Australia?

Yes, you can select an Australian shipping address when you are checking out.

Delivery

Where do you deliver to?

We currently only deliver to Australia and New Zealand.

If you are located outside of Australia & New Zealand and wish to place an order, please visit one of our international sites below:

How much does it cost for delivery?

For all Australian orders over A$75 will receive free delivery, otherwise it's a flat rate of $10.

For New Zealand, orders over A$50 will get free delivery, otherwise it's a flat rate of $10.

Important note for NZ customers: Orders may be subject to customs charge including duty, GST and custom processing charges and StarTrack processing charges. Please refer to WWW.CUSTOMS.GOVT.NZ for more information.

What are the NZ Customs and Duty fees I may incur?

Orders which are equivalent to NZ$200 shipped to New Zealand may be subject to custom charges including duties, GST and DHL processing charges by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider.

Conquest Sports (Aust) Pty Ltd is not responsible for and will not reimburse any of these charge and duties. There are limited times and scenarios when only the duty and GST can be refunded to you by the NZ Customs Service. Find out more here: HTTP://WWW.CUSTOMS.GOVT.NZ

Alternatively, you could place multiple orders of a lower value on different days to avoid these custom and duty fees.

How long will it take for my order to be delivered?

Delivery times vary depending on location:

Australia: Orders are shipped using StarTrack, and are typically delivered the next working day (metro regions). For regional areas please allow an additional 2-3 days.

New Zealand: Orders are shipped using StarTrack, and are typically delivered within 3 working days (metro regions). For regional areas please allow an additional 2-3 days. Please note we currently do not deliver to PO boxes in New Zealand.

Do I need to be at the nominated address to accept delivery?

To ensure you receive your order as swiftly as possible, we advise that you select a delivery address where you will be during normal business hours of 9am to 5pm, Monday to Friday.  In the event you are not at the listed address to accept delivery, a card will be left in your mailbox and the order taken back to the depot.

During checkout we do have an 'authority to leave' option.  You can choose this option if you wish for the goods to be left at the address even if you are not there, but please note we are not liable for lost or stolen goods if this option is selected.

Returns

How do I return my order?

We want you to be 100% satisfied with your purchase. If for some reason you change your mind, we will happily refund the product purchase price of any unworn merchandise so long as you return it and a copy of your receipt in the original packaging and in perfect condition. Orders must simply be returned within 30 days of the original order date.

You can return your item in 2 ways: by ParcelPoint or via the Post Office.

Find out more information about the returns process HERE

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